_Gordian Staffing, A New Way of HR_We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.Our client is focused on delivering exceptional service by carefully listening to and understanding their distinct character and priorities.
They recognize that the success of their business is built upon a team of loyal, devoted, passionate, and satisfied professionals.As an Admin Assistant, you will be responsible for keeping a record of the daily services done to customers, as well as for opening, following up, and the on-time delivery of work orders to allow the operational team to achieve the best customer care service.
**The main activities for this position are**:- Open and assign new work orders on CRM.- Deal with assigned maintenance work orders through CRM.- Contact and schedule maintenance services if needed.- Follow up on open work orders and close work orders.- Prepare reports to the Manager when needed.- Escalate work orders or homeowner issues when required.- Support with data entry activities onto CRM.
**SCHEDULE**- Monday to Friday, 9:00 - 18:00._**We offer**:- Competitive salary.- Remote Work.- Six days of Vacation at the year mark.- Vacation Bonus.- 30-Day Aguinaldo.- Mayor Medical Insurance.- Minor Medical Insurance.- Food Tickets.- Restaurant Tickets.- Saving Fund.
**MINIMUM REQUIREMENTS**- At least 2 years of experience in customer service.- Experience handling work orders.- Strong computer skills.- Strong writing skills.It's a plus if you:Have experience using MS Office, Spreadsheets, VMS, and Outlook.
**SKILLS**- Organized.- Independent Worker.- Detail Oriented.- comfortable with change.- Work Ethic.
**Please submit your resume in English.
**Tipo de puesto: Tiempo completoHorario:- Turno de 8 horasIdioma:- Inglés (Obligatorio)