.Your profileWhats On OfferSalary: £10,000 - £12,000 per annum (depending on experience)Location: LatamFull TimeJob DescriptionOverview: Admission Coordinators are responsible for assessing, processing, and submitting applications for all BSC locations where our programmes are delivered. The post holder will ensure outstanding service levels throughout the Student Journey for students, their influencers and partner agents. The post holder will have strong organisational skills, excellent attention to detail and the ability to follow defined processes and procedures.Duties of the role include, but are not limited to:Accurate assessment of student applications to determine suitability for the chosen course.Ensure that applications comply with all entry requirement policies and procedures and UKVI regulations.Complete all relevant documentation, pre-departure checks and interviews as required.Ensure that applications are processed within the agreed SLA period and that students, their influencers and agents are provided with relevant information in a timely manner.Ensure quality data is recorded onto the BSC Student database to ensure strong follow-up on applications at all stages of the Student Journey.Follow up on incomplete applications by internet call or other suitable means.Deal effectively with arising challenges, resolving complaints and escalating issues to the Admissions and Accommodation Manager while providing ongoing customer support.Build and maintain strong relationships with internal and external stakeholders to deliver repeat business.Maintain a working knowledge of admissions policies.Maintain a good understanding of UK Visa & Immigration policies and how these impact international students and BSC Education.Specific Role Requirements2+ years' experience in a customer-service role.IT proficiency with Microsoft Office products.Fluent in English.Desired Experience/Skills:Previous experience in education sector would be advantageous.Further InformationAt BSC Education, we expect all colleagues will work in accordance with our company values:BSC VISION: To provide customers with steppingstones to their future by delivering outstanding and transformational learning experiences.BSC MISSION: By believing that "Great Things Start Here" and standing behind all that this means. If we believe it, our customers will achieve it!VALUESAim Higher: We proactively make suggestions and solutions for challenges and opportunities.Collaborate: We are team players - we treat everyone with respect and understand that we succeed collectively, not as individuals.Communicate: We communicate in a timely way with clarity, respect and transparency.Customer Focus: We seek to provide consistent high-quality experiences that customers will remember.Team Focus: We seek to reward and recognise excellence and innovation within our employees
