We're looking for creative, collaborative, fun-loving people who sink their teeth into a challenge. You'll be working with incredible people to deliver the future of account-based sales and marketing technology. Whether you want to build it, market it, sell it, or support it, we'd love to have you on our team.
As an Adoption Consultant, you will be responsible for understanding the customer's strategic objectives, establishing a baseline of their current measurement methods, and executing 6sense use cases that align with these goals. You will own the activation of each use case and make a positive impact on the customer's onboarding experience.
Responsibilities: Quarterback project delivery, with engagements spanning across the customer lifecycle, including implementation of 6sense use cases from inception to launch Act as the primary point of contact for customers regarding project plan, progress, and risks Understand customer's strategic priorities and how they track and measure initiatives to achieve ideal outcomes Work with customer to identify end-to-end workflow and translate them into business and technical requirements Identify the strategic impact of use cases on the customer's business and help prioritize them to meet business objectives, with the goal of generating positive ROI Partner with internal 6sense teams to proactively resolve issues and ensure on-time delivery across programs Assist in driving product adoption post-onboarding Act as a knowledge partner and 6sense expert to strategically guide customers through best practices Contribute to the development of 6sense best practices, including internal and external training materials and other collaterals Work closely with the sales team to ensure implementation expectations are set accurately Performance Measurement: Billable and Productive Utilization ONPS Response Rates Requirements: Excellent project management and organizational skills Excellent interpersonal and presenting skills Experience managing or working with enterprise customers Technical or non-technical software experience Ability to manage multiple projects simultaneously, prioritize, and scale Ability and desire to work in a high energy and rapidly evolving B2B software startup environment Proactive self-starter who can comfortably and respectably speak their mind, manage shifting priorities, empathize with customers, and do the right thing Desired: 3+ years' experience in the MarTech or sales-tech industry 3+ years in an enterprise software customer-facing role Familiarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Experience using Marketing Automation, CRM or related applications is a plus Experience working closely with B2B demand gen, marketing operations, sales operations, and analytics teams Have led projects from conception to closure, and have experience leveraging internal resources to get things done
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