.**Job Description Summary**: The GE9X Product Support Engineer will provide technical support and leadership to a cross-functional team to work on Engine reliability, safety, mainteanance, cost of ownership, customer responsiveness. In this role you will be responsible for specific hardware/component installed in our engines, solving problems for a successful Entry into Service and later for the customers and communicating with the regulatory authorities and the GE internal customer/engineering team. It is a function with some autonomy but guided by established policies and/or review of end results.The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).**Roles and Responsibilities**- Identify field issues, bring them to leadership's attention (leading indicators), drive technical solution and implementation through the tollgate process (Systems tech Review, TG 3/6/9, PCB)- Provide technical recommendations to customers via Salesforce inquiries/Departure records on assigned ATA codes- Develop and implement field plans with inputs from team experts to meet technical requirements of assigned components and systems- Lead root cause investigations using the Commercial Field Problem Resolution guide & TOPS8D, and bring them to technical/program and regulatory (FAA, Transport Canada, etc) reviews for closure- Prepare and present at Customers and operators' conferences- Ensure Lessons Learned are properly documented in DRB, Fleet technical forum, Fleet & PSE tech community, etc- Bring the customer perspective to the Life Cycle/Systems Engineering team- Act as liaison between GE9X customers and internal GE engineering groups- Travel availability to address field investigations in person- Meet and/or exceed the established Services engineering responsiveness targets- Lead development of effective maintenance actions to increase GE9X reliability through Service Bulletins and Engine Manual updates**Required Qualifications**- Experience in Aircraft Turbine Technologies- BS degree in Mechanical, Electrical or Aeronautical Engineering- Proven knowledge/experience working with Aircraft Engine hardware/components- Demonstrated ability in working with multidisciplinary teams (design, repair, systems, shops, customer technical programs)- Demonstrated interpersonal and team working skills- Self-driven, goal-oriented, independent, good problem-solving skills- Effective written and oral communication skills in English and Spanish (any additional language is a huge plus)- Presentation Skills: ability to communicate with technical leadership- Capable of reaching out to technical coaches and mentors for guidance- Demonstrated ability in establishing common goals and objectives.**Desired Characteristics**- Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems
