.Job Description SummaryThe GE9X Product Support Engineer will provide technical support and leadership to a cross-functional team to work on Engine reliability, safety, maintenance, cost of ownership, and customer responsiveness. In this role, you will be responsible for specific hardware/component installed in our engines, solving problems for a successful Entry into Service and later for the customers and communicating with the regulatory authorities and the GE internal customer/engineering team. It is a function with some autonomy but guided by established policies and/or review of end results.The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness, etc.).Job DescriptionRoles and ResponsibilitiesIdentify field issues, bring them to leadership's attention (leading indicators), drive technical solution and implementation through the tollgate process (Systems tech Review, TG 3/6/9, PCB)Provide technical recommendations to customers via Salesforce inquiries/Departure records on assigned ATA codesDevelop and implement field plans with inputs from team experts to meet technical requirements of assigned components and systemsLead root cause investigations using the Commercial Field Problem Resolution guide & TOPS8D, and bring them to technical/program and regulatory (FAA, Transport Canada, etc) reviews for closurePrepare and present at Customers and operators' conferencesEnsure Lessons Learned are properly documented in DRB, Fleet technical forum, Fleet & PSE tech community, etcBring the customer perspective to the Life Cycle/Systems Engineering teamAct as liaison between GE9X customers and internal GE engineering groupsTravel availability to address field investigations in personMeet and/or exceed the established Services engineering responsiveness targetsLead development of effective maintenance actions to increase GE9X reliability through Service Bulletins and Engine Manual updatesRequired QualificationsExperience in Aircraft Turbine TechnologiesBS degree in Mechanical, Electrical or Aeronautical EngineeringProven knowledge/experience working with Aircraft Engine hardware/componentsDemonstrated ability in working with multidisciplinary teams (design, repair, systems, shops, customer technical programs)Demonstrated interpersonal and team working skillsSelf-driven, goal-oriented, independent, good problem-solving skillsEffective written and oral communication skills in English and Spanish (any additional language is a huge plus)Presentation Skills: ability to communicate with technical leadershipCapable of reaching out to technical coaches and mentors for guidanceDemonstrated ability in establishing common goals and objectives.Desired CharacteristicsStrong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs