Job Description Summary
The GE9X Product Support Engineer will provide technical support and leadership to a cross-functional team to work on Engine reliability, safety, maintenance, cost of ownership, and customer responsiveness. In this role, you will be responsible for specific hardware/component installed in our engines, solving problems for a successful Entry into Service and later for the customers and communicating with the regulatory authorities and the GE internal customer/engineering team. It is a function with some autonomy but guided by established policies and/or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness, etc.).
Job Description
Roles and Responsibilities
Identify field issues, bring them to leadership's attention (leading indicators), drive technical solution and implementation through the tollgate process (Systems tech Review, TG 3/6/9, PCB)
Provide technical recommendations to customers via Salesforce inquiries/Departure records on assigned ATA codes
Develop and implement field plans with inputs from team experts to meet technical requirements of assigned components and systems
Lead root cause investigations using the Commercial Field Problem Resolution guide & TOPS8D, and bring them to technical/program and regulatory (FAA, Transport Canada, etc) reviews for closure
Prepare and present at Customers and operators' conferences
Ensure Lessons Learned are properly documented in DRB, Fleet technical forum, Fleet & PSE tech community, etc
Bring the customer perspective to the Life Cycle/Systems Engineering team
Act as liaison between GE9X customers and internal GE engineering groups
Travel availability to address field investigations in person
Meet and/or exceed the established Services engineering responsiveness targets
Lead development of effective maintenance actions to increase GE9X reliability through Service Bulletins and Engine Manual updates
Required Qualifications
Experience in Aircraft Turbine Technologies
BS degree in Mechanical, Electrical or Aeronautical Engineering
Proven knowledge/experience working with Aircraft Engine hardware/components
Demonstrated ability in working with multidisciplinary teams (design, repair, systems, shops, customer technical programs)
Demonstrated interpersonal and team working skills
Self-driven, goal-oriented, independent, good problem-solving skills
Effective written and oral communication skills in English and Spanish (any additional language is a huge plus)
Presentation Skills: ability to communicate with technical leadership
Capable of reaching out to technical coaches and mentors for guidance
Demonstrated ability in establishing common goals and objectives.
Desired Characteristics
Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs.
Experience in Aviation engines field problems resolution
Experience in Engine manuals structure
Knowledge in Aircraft/engine interface field issues resolution
Knowledgeable in TOPS8D methodology
Established project management skills.
Additional Information
Relocation Assistance Provided: No
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