**Minimum qualifications**:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in operational or support roles in the technology industry.
- 3 years of experience in a project/program management, consulting, or client facing role.
- Experience with Internet products and technologies.
- Ability to communicate in English and Spanish fluently to support client relationship management in this region.
**Preferred qualifications**:
- Experience managing projects and working with data analysis/SQL.
- Experience with Google Shopping.
- Knowledge of publisher, advertising market, or online ads landscape.
- Ability to work cross-functionally with multiple teams and stakeholders.
- Excellent relationship building, collaboration, discussion, and influence skills.
**About the job**:
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
In this role, you will be responsible for building an understanding of Google Shopping products and leveraging these products to achieve customer goals. You will also build robust processes, systems, tools and documentation so these products can be serviced. You will work closely with Partner Sales teams to monitor our products' performance for clients, develop tools that address their technological and business needs, and identify opportunities to grow Google's partner e-commerce business.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
**Responsibilities**:
- Ensure high product adoption and usage, be the primary day-to-day technical contact for our clients, providing prompt, professional consultative support and service to ensure a high level of customer satisfaction.
- Collaborate with internal and external technical teams to drive communication, prioritization, implementation, analysis, and resolution of customer challenges and issues. Participate in the analysis and research for complex technical challenges and work with Product Escalation teams.
- Advocate new product features and assist clients in the adoption of new products via upgrades and migrations to help them build long term success. Provide documentation and technical guidance to ensure the technical success of clients' integrations.
- Drive the technical aspects of advertiser and publisher integrations by providing necessary documentation and guidance.
- Review current processes and design/develop tools, processes, workflows to increase team productivity/efficiency.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
