AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious disease. But we're more than one of the world's leading pharmaceutical companies. We are trusted partners who are connected and integrated across the global enterprise, working closely with all functions from Commercial to Manufacturing. It opens up greater development opportunities for more responsibility on a global scale.
Join a team that supports the delivery of life-changing medicines for patients by enabling the rest of the business to run effectively and harness our transformative science. We're on a journey of growth and evolution – to find better ways to translate value for the business and our patients.
People Services is one of the core service towers in Global Business Services (GBS) where we support all AstraZeneca colleagues across the globe with HR and People related processes from hire to retire. We assist employees and managers with HR queries and support, own the strategy and delivery of pay and time, manage end-to-end job changes, support our HR Centres of Excellence with everything from interview scheduling, candidate screening, offer/contract generation, New Employee Onboarding, Reward and Benefit processes and global mobility. We partner and heavily influence digital strategies and are subject matter experts in Workday, ServiceNow and beyond. People Services is a growing and expanding organization, aiming to deliver highly efficient, scalable and quality processes that underpin an excellent employee experience for our colleagues. The organization is in the midst of an exciting transformation as part of AstraZeneca's Bold Ambition to
deliver 20 new medicines and industry-leading growth while transforming patient outcomes. As part of our transformation, People Services is re-aligning to capability-based service lines with global remit across our key global service delivery sites. We aim to become more globally resilient in our service offerings, enhance business continuity, continue to deliver high quality services while also increasing standardization, and embracing fit-for-future digital tools and technologies which will allow us to automate and simplify.
In this role you will be responsible for providing a first line support to our Employees and Line Managers to HR specific queries across multiple geographical areas. You will be part of the vibrant, global team of GBS / HR professionals based in one of our global HUBs (Lisbon, Guadalajara, Warsaw, Chennai and Kuala Lumpur). Together with all teams across People Services, your aim will be to deliver best in class HR service delivery to 80,000+ AstraZeneca colleagues across the globe.
Typical Accountabilities Works within a team to deliver day-to-day advice & guidance on HR related questions, policies administration & interpretation (e.g. recruiting, compensation and benefits, training, employee relations, etc)
Acts as a single point of contact and takes the ownership for the case resolution, trying to identify the proper response in a most quick & efficient way
Play a key connecting role in service delivery between GBS PS Towers (Advice & Guidance, Workforce Data Services, Talent Acquisition Operations, and Global Payroll & Time)
Propose automation and simplification of processes
Applies enterprise thinking where Advice & Guidance is partner of choice for our customers
Manages own tasks and operates independently to interpret, diagnose and resolve identified problems, escalating only complex issues for resolution
Assists line managers to understand, interpret and apply HR policies, including providing the ground support in the execution of HR delivery in own specialist area
Works within defined guidelines and policies, applying judgement to their application, this role will also identify issues with current processes and provide input on proposed changes to enhance effectiveness of HR delivery
Under direction, provides HR support to assist with the communication of change
Responsible for service performance and mitigate issues (within the Tower)
Delivering on SLA, C-SAT and other quality data
Education, Qualifications, Skills and Experience Professional HR qualification
Fluent spoken and written English and local language
Experience with emerging HR digital/automation tools
Experience with Workday, ServiceNow
Experience/comfort in working with and managing Employees and Line Managers across multiple locations and business areas
Knowledge of regional labor legislation
At AstraZeneca we're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There's no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We're on an exciting journey to pioneer the future of healthcare.
AstraZeneca is an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. We only employ individuals with the right to work in the country/ies where the role is advertised.
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