**Who we are**Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.**Recent awards we've won include**:Glassdoor's Best Places to Work 2024Best Places to Work by Built In 2024Great Place To Work Certified 2023Fast Company's Best Workplaces for Innovators 2023Financial Times The Americas' Fastest Growing Companies 2023We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey.**About the role**:- **You want to impact the industries that run our world**: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.- **You are the architect of your own career**: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.- **You're energized by our opportunity**: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.- **You want to be with the best**: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.- Click here_ _to learn more about Samsara's cultural philosophy._**In this role, you will**:- Manage a portfolio of global customers- Be responsible for updating management on customer payment issues- Act as primary AR contact for the sales team- Perform consistent collections diligence to ensure timely conversion of past due and current accounts receivable- Escalate past due accounts for review and approval for account suspension or when account resolution has not occurred within certain timelines- Resolve customer issues preventing payment timely and accurately within prescribed SLA commitments- Collaborate cross-functionally to resolve account issues such as pricing, returns, or defective items- Reconcile customer accounts to resolve discrepancies caused by misapplied payments or other account issues as needed- Maintain account data as needed for accurate customer information- Coordinate support and/or resolution for the Account Team (AE or CSM) with questions about billing and contracts or escalate to the Invoice Team when necessary- Champion, role model, and embed Samsara's Operating Principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices**Minimum requirements for the role**:- Bachelor's degree, preferably in finance.- 2+ years of business-to-business collections experience- Fluency in English and Spanish- Knowledge of operational accounts receivable processes- Excellent customer service skills to provide best-in-class service- Must be able to meet or exceed deadlines with a strong attention to detail- Strong ability to prioritize and organize work effectively- Strong, effective communication skills- Must be able to collaborate and communicate effectively- Experience with NetSuite, SFDC, and intermediate Excel skills is strongly preferred- Highly organized, self-disciplined, and ability to work in a fast-paced environment- Critical thinker, able to implement scalable processes- Strong organization skills with exceptional attention to detail and follow-through- Experience with SaaS and or technology firms with high volume and growthAt Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics prot
