.POSITION SUMMARY: The Sales Leader supports the store management team by effectively performing the responsibilities of a LOD by creating a selling culture and enhancing the customer's experience to achieve the store sales goals. In the absence of a member of management, the Sales Leader is responsible for the daily operation of the store. The Sales Leader is expected to role model AEO values and AEO Customer First behaviors in all actions and interactions to create a positive Customer First experience.POSITION TITLE: Sales Lead Jr.REPORTS TO: Store Management TeamSTATUS: Full Time or Part TimeSUPERVISES: Store AssociatesRESPONSIBILITIES:Leadership: Perform the responsibilities of the Leader on Duty (LOD), as outlined in the AE LOD Program, to lead a Customer First culture. Communicate clear expectations and hold the store associates and themselves accountable for achieving all brand, performance, and behavior standards. Proactively seek personal learning and development opportunities to elevate leadership skillset and individual performance.Drive for Results: Partner with the Store Management team in the execution of the store business plan to drive KPI results and maximize business opportunities. Establish and assign individual goals to sales and stock associates; monitor performance andprovide real-time coaching to support them in achieving the assigned goals. Drive AE brand loyalty by ensuring associates are knowledgeable of all AEO loyalty programs and holding them accountable for consistently informing customers of each program.Talent Management: Lead role in training, developing, and coaching the associate team to create a Customer First culture. Motivate associates by providing feedback and recognition for behaviors that drive positive results. Recognize and communicate associate performance issues to store management in a timely manner to develop plans for resolution.Visual & Operational Execution: Maintain company brand standards per the 5 S's (In Size, Styled, Stocked, Standard, Signed). Execute strategic, brand-appropriate merchandising product moves to maximize presentation and drive sales. Ensure consistent and effective shipment processing and flow to the floor are executed while maintaining stockroom SOP. Execute all daily operational procedures and support the management team to ensure the store audit compliance and shrink results meet company loss prevention standards. Understand and adhere to all company policies and procedures.AUTHORITY: In the absence of a member of management is authorized to:
- Open store Monday through Friday only; close store Sunday through Wednesday if necessary
- Complete cash refunds for returned merchandise
- Complete employee purchase transactions
- Complete cash pay-outs for store purchases and services (up to $50
