After Sales Customer Service

A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley.
We recruit worldwide as our customer base is global.
All employees outside San Francisco headquarter work remotely.
Elife is a Startup developing innovative technology in the passenger transport industry, providing any type of ground transportation worldwide, including Group/event transportation, NEMT transportation, senior and disability transportation, pet relocation, bilingual driver for non-English speak clients.
Our market is the world.
Our customers are everywhere.
Our platform and apps are built on the cloud.
We have endless exciting problems to solve, and we only use the best and latest technology.
**Position: After Sales Customer Service**

What you will be doing

1.
Second-level attention of passenger's complaints

2.
Handle and monitor complaints data daily, dispute into the amount into back office

3.
Provide feedback to driver operation team day to day regarding driver services quality

4.
Work close by with Business analyst team to provide weekly complaint report

What we're looking for
- 3+ years of experience in managing clients complaints after sales.
- Professional English level
- Faster learner, pay attention to details, self-motivated
- Able to work 6 days a week
- Transportation, Airline, Tourism, Ecommerce industry Complaint solve experience is huge plus

**Salary**: $16,000 MXN monthly base + $6,000 KPI according to performance

Tipo de puesto: Tiempo completo

Salario: $16,000.00 - $22,000.00 al mes

Horario:

- Turno de 8 horas

Tipos de compensaciones:

- Bono de productividad