Job Title: Deputy Manager/ Manager Job Role: After Sales & Parts Experience: 12-15 Years Qualification: A degree in Engineering (Mechanical, Industrial, Agricultural) Reporting: Head of Sales and Marketing. Work Location: San Luis Potosí Target Industries tractor (preferred) / Farm equipment / Agri implements/ earth moving equipment / Automobile – Truck / heavy vehicle industries Roles and Responsibilities (service): • To prepare and maintain Warranty Certificate documents and After Sales Service agreements /documents as per the government regulations and amendments. • Support Dealer Service Managers and Technical team to resolve field issues / concerns on time. • Spare parts coordination and support; Implementation of marketing activities to meet targets. • Network expansion for Service improvements and Spare Parts sales. • Service absorption ratio. • Measure customer retention, renewal of subscriptions. • Implementation of service campaigns to meet targets. Roles and Responsibilities (parts): • Review warranty Claims as per the company warranty policy / T&C and technically validate for necessary processing. • Proactively implement Quality Service system in the regions and pre delivery inspection. • Implement measures to improve CSI score. • Review Initial Product Quality and perform PDI audit checks and initiate necessary corrective action with plant and Quality team. • Support SAM checks and special tool identification, ensure serviceability of spare parts and co-ordinate with PMG to prepare necessary training documents for NPI. • Competency Development for Service & Spare Parts Team. Functional Competencies: • Customer relationship management • Training and product orientation of dealer sales staff. • Customer campaign and product demonstration. • Networking, interpersonal, communication, and presentation skills. • Customer usage, product and application understanding.