After Sales Deputy Manager

Detalles de la oferta

Job Title: Deputy Manager/ Manager

Job Role: After Sales & Parts

Experience: 12-15 Years

Qualification: A degree in Engineering (Mechanical, Industrial, Agricultural)

Reporting: Head of Sales and Marketing.

Work Location: San Luis Potosí

Target Industries tractor (preferred) / Farm equipment / Agri implements/ earth moving equipment / Automobile – Truck / heavy vehicle industries

Roles and Responsibilities (service):

• To prepare and maintain Warranty Certificate documents and After Sales Service agreements /documents as per the government regulations and amendments.

• Support Dealer Service Managers and Technical team to resolve field issues / concerns on time.

• Spare parts coordination and support; Implementation of marketing activities to meet targets.

• Network expansion for Service improvements and Spare Parts sales.

• Service absorption ratio.

• Measure customer retention, renewal of subscriptions.

• Implementation of service campaigns to meet targets.

Roles and Responsibilities (parts):

• Review warranty Claims as per the company warranty policy / T&C and technically validate for necessary processing.

• Proactively implement Quality Service system in the regions and pre delivery inspection.

• Implement measures to improve CSI score.

• Review Initial Product Quality and perform PDI audit checks and initiate necessary corrective action with plant and Quality team.

• Support SAM checks and special tool identification, ensure serviceability of spare parts and co-ordinate with PMG to prepare necessary training documents for NPI.

• Competency Development for Service & Spare Parts Team.

Functional Competencies:

• Customer relationship management

• Training and product orientation of dealer sales staff.

• Customer campaign and product demonstration.

• Networking, interpersonal, communication, and presentation skills.

• Customer usage, product and application understanding.


Salario Nominal: A convenir

Fuente: Grabsjobs_Co

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