Job Title: Deputy Manager/ ManagerJob Role: After Sales & PartsExperience: 12-15 YearsQualification: A degree in Engineering (Mechanical, Industrial, Agricultural)Reporting: Head of Sales and MarketingWork Location: San Luis PotosíTarget Industries: tractor (preferred), Farm equipment, Agri implements, earth moving equipment, Automobile – Truck, heavy vehicle industriesRoles and Responsibilities (Service):Prepare and maintain Warranty Certificate documents and After Sales Service agreements/documents as per government regulations and amendments.Support Dealer Service Managers and Technical team to resolve field issues/concerns on time.Spare parts coordination and support; implementation of marketing activities to meet targets.Network expansion for Service improvements and Spare Parts sales.Measure customer retention and renewal of subscriptions.Implementation of service campaigns to meet targets.Roles and Responsibilities (Parts):Review warranty claims as per the company warranty policy/T&C and technically validate for necessary processing.Proactively implement Quality Service system in the regions and pre-delivery inspection.Implement measures to improve CSI score.Review Initial Product Quality and perform PDI audit checks, initiating necessary corrective action with plant and Quality team.Support SAM checks and special tool identification, ensuring serviceability of spare parts and coordinating with PMG to prepare necessary training documents for NPI.Competency Development for Service & Spare Parts Team.Functional Competencies:Customer relationship management.Training and product orientation of dealer sales staff.Customer campaign and product demonstration.Networking, interpersonal, communication, and presentation skills.Customer usage, product and application understanding.#J-18808-Ljbffr