**Are you ready to make a BIG impact with TD SYNNEX?
**
In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.
Tech Data connects the world with the power of technology.
Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance.
Tech Data is ranked No.
83 on the Fortune 500® and has been named one of Fortune's World's Most Admired Companies for nine straight years.
To find out more, follow us on Twitter, LinkedIn, and Facebook.
**Essential Duties & Responsibilities Required**:
- Provides the highest level of customer service at all times to internal and external customers.
- Follows department guidelines for methods of research and accuracy.
- Interacts with associated internal department to resolve issues.
- Maintains notes in appropriate systems.
- Creates follow-ups with customers in order to provide the best customer experience.
- Identifies issues that need escalation and passes on to the appropriate person.
- Performs additional duties as assigned.
- Meets attendance and punctuality standards.
**Qualifications, Required Knowledge Skills & Abilities and Working Conditions**:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Able to:
- Be diplomatic when handling calls/correspondence for Management.
- Build solid, effective working relationships with others.
- Assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
- Constructively work under stress and pressure when faced with high workloads and deadlines.
- Respond to incoming calls and greet public in a friendly and courteous manner.
- Adjust readily to change and adapt as needed.
- Avoid win/loss situations and ensure productive resolutions of conflict.
- Display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
- Execute instructions and to request clarification when needed.
- Express ideas clearly and convey necessary information.
- Stationary for long extended periods.
- Be attentive and foster two-way conversation.
- Use common office equipment.
Able to perform basic mathematical calculations.
- Provide courteous, timely service when addressing customer questions and concerns.
- Quickly learn new systems and technology.
**Required Educational**:
- High School/G.E.D.
**Previous Experience (Years & Type)**:
- High School Diploma or equivalent is required.
- A minimum 6 months experience in a Customer Service role.
- A minimum of 35 wpm typing skills.
- Able to maintain confidentiality of sensitive information.