After-Sales Service Technician /Engineer

**The main objective for this position**: Enhance our after-sales service guarantee, improve customer experience, and enhance market reputation**Main challenge**: Adapt to work on business trips; Technology updates quickly, strong learning and communication are required.**Responsibilities**:- Responsible for the installation and commissioning of the company's laser cutting machine, and carry out technical training, maintenance and upgrading for customers.- According to the maintenance tasks arranged by the superior, repair and solve the faults of the laser cutting machine.- Master and manage customer maintenance information and machine and cooperate with sales to do technical support.- Handle customer complaints, resolve complaints, and appease customers.**Job scope**:Mainly work in Mexico, short-term business trips may require travel to neighboring Latin American countries**General requirements**:- Have service experience in the same industry of laser cutting machine,- Adapt to domestic business trips and short-term business trips to Latin American neighboring countries- Can communicate with EnglishTipo de puesto: Por tiempo indeterminadoSalario: A partir de $20,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Horarios flexibles- Opción a contrato indefinidoExperiência:- f laser cutting machine: 1 año (Deseable)- technical training: 1 año (Deseable)Idioma:- ingles avanzado conversacional (Deseable)Disponibilidad para viajar:- 50 % (Deseable)Lugar de trabajo: In person