.**Afterhours/Weekend Technical Support Coordinator**Reports To**:Customer Support Manager**Location**:Monterrey, Mexico**Environment**: Hybrid****Work Schedule**:This position is full-time, Thursday through Sunday and hybrid (in office Thursday and Friday; remote on the weekend) and we're looking for coverage in the following shifts:Weekdays- 5:30 PM to 2:00 AM- 1:30 AM to 10:00 AMWeekends- 9:30 AM to 6:00 PM- 5:30 PM to 2:00 AM- 1:30 AM to 10:00 AM**Who We Are**:Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.Whether you're just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.**Purpose of Your Work**:As **a Customer Support Coordinator for MercuryGate Products **working within **Redwood Platform Services **(one of our entities),** **you will be responsible for:- Actively resolving customer-facing technology-related issues and inquiries for both Managed and Technology-only accounts within Redwood- Serving as an additional administrative and/or technical resource on active project implementations- Learning on the fly and submerging themselves into a program designed to allow the resource the ability to acquire and develop skills needed to continue to grow within the team as opportunities become available- Communicating with both internal and external customers and resourcesThis is a role focused on developing competitive technical and strategic skills while maintaining a high level of customer service required in today's rapidly evolving, technology-focused marketplace