Subject matter authority for Global Warranty Management (GWM), Service Policies and procedures and Warranty administration.
- Supports integration of Warranty administration functions.
- Provides Warranty support for all of the zone team members.
- Develops and implements necessary dealer training.
- Coaches dealers, Managers of Aftersales and District Managers of Aftersales in the area of Warranty administration.
- Holds themselves and others accountable for demonstrating GMs values and cultural behaviors.
- Performs other related duties as assigned.
**Additional Job Description**
Diversity and inclusion are our strengths.
We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability.
We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.
CCA's Global Aftersales Engineering organization has responsibility for the service readiness of every GM vehicle globally.
These include: service part release, service information, labor time guide, service part catalog, diagnostic software, service programming, pre-delivery inspection forms, customer service information and special tools.
Responsible for efficiently and effectively facilitating the execution of Aftersales Engineering work within their specific function.
The Aftersales Program Readiness Manager (APRM) is a dynamic role that crosses many different functional areas and regions.
The APRM position requires creativity, initiative, collaboration, strong leadership and excellent communications.
The APRM leads the planning and management of all Aftersales Engineering products and services (e.g.
Owner Manual, Service Instructions, Diagnostic Software, Special Tools etc.)
for a vehicle program to ensure availability at launch.
- Responsible for documentation of the global workshare for Aftersales Engineering development and validation activities.
- Monitors and supervises the development of the deliverables in terms of timing and content to assure meeting of the landmarks defined in the Global Vehicle Development Process (GVDP).
- Responsible for issue analysis and problem solving.
The APRM is the CCA "single point contact" representative at the Product Execution Teams /Vehicle and Process Integration Review and Program Quality and Readiness Reviews (.
The APRM must work closely with multi-functional teams to address outstanding and dynamic program issues.
**Additional responsibilities include**:
- Functions as an avenue for escalation of CCA issues to the program team.
- Reports status of vehicle service and parts readiness to CCA Leadership.
- Leads in the acquisition of vehicles, hardware, specifications and data needed to support service and parts readiness activities.
- Provides Aftersales mentorship to the Product Development Change Request/Decision Notice (CR/DN) process.
- Responsible for maintaining key program data and information.
- Provides/coordinates vehicle level serviceability requirements including development, communication, and validation.
- REQUIRED QUALIFICATIONS:
- Engineering Bachelor degree
- High level of analytical ability where problems are unusual and difficult.
- Teammate with excellent organization, written and oral communication skills in English.
- Proven knowledge of vehicle systems.
- Working technical knowledge with prior automotive service or engineering experience.
- Excellent customer focus.
- Ability to work cross-functionally with global business partners to meet mutual goal.
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We aspire to be the most inclusive company in the world.
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture.
Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs.
Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
**Diversity Information**
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging.
We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.
We understand and embrace the variety through which people gain experiences whether through professional, personal, educational