Agent Cc Elite - Generic Reforma

At HSBC we are committed to building a culture where al employees and customers are valued regardless of gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspectWe at HSBC act with integrity and courage, standing firm on what is right. We are reliable, open to different ideas and cultures connected with customers, the community, regulators and each other.**Role purpose**Represent the institution in its telephone service, establishing an effective communication channel with our clients that allows us to provide a first contact solution to their explicit and implicit needs, providing a personalized and specialized service with a high quality standard to exceed client expectations. and the business.Requirements**Functional Knowledge**- Conversational English (Indispensable)- Mastering contact center metrics for decision making.- Knowledge of the bank's products and services.- Management of institutional systems.**Others**- Analysis capacity.- Focus on results.- Assertive communication.- Excellent customer service.