**Company Description**
"We're not in the shipping business; we're in the information business"
- Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 350+ locations worldwide
- Fortune 500
- Globally unified systems
**Application Instructions**
Please submit a resume, composed in English.
Applications without a resume will not be considered.
For optimal consideration, a cover letter may be included as the first page of your resume.
The cover letter should be no longer than one page.
Please address why you are a good fit for this specific job posting, and your desired compensation range.
To be successful in this role you must have strong interpersonal skills.
You will be responsible and accountable for delivering exceptional customer service across all your accounts.
The role will mainly entail : tracking and tracing customer shipments, bookings, critical shipment oversight, and proactive communication with Expeditors districts and service providers to ensure that customers are provided with timely and accurate information.
**Major Duties and Responsibilities**
- Promotes company culture, ensuring a positive workplace environment
- Provides quality customer service, answering customer enquiries, handling customer complaints while managing any form of escalation
- Have a sense of urgency mindset to ensure customer expectations and service requests are answered timely and accurately
- Central point of contact of our customers service requests providing reporting, visibility and leading calls to ensure customers are updated on the status of their shipments
- Coordinate with Expeditors districts to gather information on customer shipments and ensure communicated back to customers
**Qualifications**
Desired Qualifications
- High School Diploma
- Proficiency with Microsoft products (e.g.
Office Suite, SharePoint)
- Ability to present and communicate your work to diverse audiences, including but not limited to stakeholders, team members, and decision-makers
- One year of customer service experience
- One year of logistics related experience
- Qualifications in supply chain management or logistics
- IATA/FIATA
**Additional Information**
Expeditors offers excellent benefits:
- IMSS & Vacation - according to Mexico Federal Labor Law
- Medical insurance
- Life insurance
- Basic needs vouchers
- Employee Stock Purchase Plan
- Paid overtime
- Training and Personnel Development Program
- Aguinaldo - above the legal requirement
- Utilidades-Profit bonus
Relocation will not be provided.
All your information will be kept confidential according to EEO guidelines.