Here at** SmallWorld Financial Services**, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends, and businesses, the smaller the world becomes.
Our employees are as diverse as our customer base and we value the sharing of skillsets and cultures that come with a truly international company present in several countries. SmallWorld is one of the largest money transfer companies in the world. We have a network of over 253,000 pick-up locations and a global team of over 1000 people who are responsible for over 15 million worldwide transactions each year.
Are you passionate about working for a global company that celebrates differences? Do you want to empower people and families to support each other regardless of distance?
Then join us! Let's make this big world into SmallWorld.
**Agent Onboarding Analyst**
Location: Tijuana, BC
Modality: hybrid work (remote and office based)
Schedule: Monday to Friday 7:00 am to 3:00 pm - Bank Holidays to cover the registration of agents in other countries.
Department: Legal Compliance
Role: Integrating a new agent into the Small World service by filling out the required paperwork.
**Responsibilities**:
- Analyze and approve the documentation of the new agents.
- Presentation elimination and modification of agent from Spain, Canada and Europe.
- File control; send, control, and perform the requirements to the central file (Agents/Audit Folders).
- Implement improvements in the procedure for new agencies.
- Database management at user level.
- Verify and approve users and change the address or documents of agents and correspondents.
- Respond to the internal requirements of other departments.
Scholarship: Bachelor´s degree.
Knowledge:
Conversational and written English 80%.
Intermediate level office parcel handling (Word, Excel, power point, pdf)
Experience in managing situations and conflicts.
That you know how to encourage the participation of your group.
**Skills**:Ease of speech.
Ability to relate and work with supervisors from different areas and personnel from different positions.
Tolerant of frustration.
Self-motivation
Self-control.
Empathy.
Excellent attitude.
Teamwork.
APTITUDES:
Patience.
Availability and attitude.
Responsable.
Work ethically.
Self-confidence.
Initiative.
Organized.
**Experience**:
1 years desirable.
Availability:
Availability of schedules.
Work from office.
Open to changes.
Others:
Psychometric test.
Computer use.
**Benefits**:
- Law Benefits
- 6 personal / sick days annually
