Agent Support Representative

The responsibilities will include but are not limited to the following: - Handling of a high volume of inbound calls to the Agent Support department- Analyze the needs of the agent and offer the appropriate solution- Maintain an industry leading service level- Communicate across various departments to resolve issues reported by our agents- ResponsibilitiesThe responsibilities will include but are not limited to the following:- Handling of a high volume of inbound calls to the Agent Support department- Analyze the needs of the agent and offer the appropriate solution- Maintain an industry leading service level- Communicate across various departments to resolve issues reported by our agents- QualificationsBachelor´s degree in Business Administration or related fields.Basic English (advanced is preferred)Intermediary MS Excel skillsDetail oriented and strong teamwork skillsAbility to multi-task and problem solve