Agente Backoffice Bilingüe Matutino

Allianz Partnersis a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.We're looking for our new members!Bilingual BackOffice Agent:As a Bilingual BackOffice Customer Service Representative, you will be responsible for BackOffice activities and inbound calls and/or e-mails of customers for different lines of business all around Mexico and the USA.Job Offer:Direct hiring.3-month temporary contract.Schedules: 8:00 am to 4:00 pm with 2 days off a week (Saturday and Sunday).Base salary of $13,000 MXN (before taxes) + $1,400 MXN in food coupons + Law Benefits.Work Zone: Benito Juárez, CDMX - On-site operations. Possible Home Office after 3-week training (performance-based).Roles:Handle middle and Backoffice activities as well as various member services inquiries and transactions by actively listening to customers calling.Develop an extensive and solid knowledge of our products in order to provide timely and accurate information to our customers.Achieve individual quality and productivity targets and contribute to overall team KPIs.Requirements:Bachelor's degree or High School degreeExcellent communication skillsCustomer service oriented.Advanced English (written and spoken level).Experience in Customer Service or related is a plus.We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.Great to have you on board.Let's care for tomorrow.#J-18808-Ljbffr