Agente Bilingüe Call Center

**Position: Inbound Agent****Summary**:Looking for a communicator to answer incoming calls from our patients to provide outstanding customer service in support of our mission, goals and values.**Essential duties and responsibilities**:- Handle customer inquiries telephonically.- Research required information using available resources- Manage and resolve patient's complaints.- Provide patients with product and service information.- Identify and escalate priority issues.- Route calls to appropriate resource.- Follow up customer calls when necessary- Be punctual and follow company's protocols.**Skills and Qualifications**:- Organizational skills- Friendly- Multitasking- Strong customer service- Excellent English verbal and written communication skills- Problem solving- Decision making**Requirements**:- High school diploma or equivalent- Must be able to attend on-site training for three to four weeks- Must reside in Monterrey or its metropolitan area- Proven experience in Call Center- Verbal and Written English skills- Willingness to learn and team spiritTipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: $15,000.00 al mesHorario:- Turno de 8 horasTipos de compensaciones:- Bono de productividad- Bono trimestral