Agente Bilingüe

**_Responsibilities: _**1. Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.3. Maintains a Quality Standard on all phone calls received/made guarantying a minimum overall average percentage of 85% following our Call model to assure all Compliance, State and Federal regulations are within guidelines.4. Must be able to utilize all tools and resources available to proactively resolve our Customer's concern and prevent any further callbacks.5. Must be able to follow all Adherence guidelines to achieve a minimum target of 95%**_Requirements: _**1. High School Diploma; BA Degree preferred2. Knowledge on Excellent Customer Service Techniques (Call Center based preferably)3. Fluent English written and spoken4. MS Office Intermediate**_Skills/Competencies: _**1. Basic understanding of the auto finance industry.2. Empathetic with difficult situations3. Active Listening4. Customer Focus5. Good Grammar and Communication Skills6. Problem Solving and Negotiation Skills7. Tolerance to work under pressure8. Emotional Intelligence.**Schedule**:Availability to work 48 hrs per week*Schedules could fall within the time frame (7:00 am until 7:00 pm) during Monday - Friday and Saturdays from 8:00 am until : 00 pm- Depending on Department requirements, a 6 day or 5 schedule will be assigned for at least 6 months._Tipo de puesto: Tiempo completoSalario: $11,000.00 - $14,000.00 al mesHorario:- DiurnoPrestaciones:- Caja de ahorro- Estacionamiento gratuito- Opción a contrato indefinido- Programa de referidos- Seguro de gastos médicos- Seguro de gastos médicos mayores- Seguro de vida- Servicio de comedor con descuento- Trabajar desde casa- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaTipos de compensaciones:- Bono mensualIdioma:- Inglés (Deseable)Disponibilidad de turnos:- Turno diurno (Deseable)