Introduction
Client satisfaction will be your ultimate goal in this role. As a Call Center Service Operations, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk!
Your Role and Responsibilities
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Guide callers through troubleshooting, navigating the company site
or using the products or services
Ability to Multitask and use different sources of information to solve customer issues.
Required Technical and Professional Expertise
1 year of Experience in Customer Service / Call Center roles
Proficiency in English and native fluency in Spanish, both written and spoken.
Flexibility to Work on different shifts
Excellent communication skills, problem solving ability, and a strong focus on providing exceptional customer service.
Preferred Technical and Professional Expertise
Call Center Experience of 3 years
Prior Experience in Energy/Utilities Industry
Preferably College Degree
Strong Analytic skills
Collaboration with Operational team to propose process improvement
About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
