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**Job Number** 24169924**Job Category** Rooms & Guest Services Operations**Location** JW Marriott Cancun Resort & Spa, Blvd.
Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP**Schedule** Full-Time**Located Remotely?
** N**Relocation?
** N**Position Type** Non-Management***Assist guests with their business center needs (e.G., making copies, sending faxes, typing) and bill services.
Open and close the business center.
Instruct guests on how to access the internet.
Package, label, and ship items for guests and ensure that charges are applied to proper accounts, room numbers, or credit cards.
Coordinate delivery of packages, mail, faxes, and/or boxes to the proper meeting room or guest room.
Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
Process all payment types such as room charges, cash, checks, debit, or credit.
Balance and drop receipts according to Accounting specifications.
Monitor inventory of supplies and equipment and order general office supplies.
Notify Loss Prevention/Security of any guest reports of theft.Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Read and visually verify information in a variety of formats; grasp, turn, and manipulate objects; and stand, sit, or walkfor an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONSEducation: No high school diploma or G.E.D.
equivalent.Related Work Experience: Less than 1-year related work experience.Supervisory Experience: No supervisory experience.License or Certification: None- Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality.
Always