Agente De Contact Center

Position in Monterrey**Salary**: 15,000 to 17,000 gross**English necessary**Experience- Health care experience preferred Customer Focus:- Demonstrates a strong customer service orientation- Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept Soft Skills:- Ability to read, write, and understand English fluently- Ability to type a minimum of 25 to 30 words per minute- Ability to handle difficult or irate customers effectively- Ability to set expectations and deliver information in a positive and articulate way- Investigates and takes action to meet customer's needs- Solves routine problems effectively, gathering the information necessary from the customer- Applies systematic approach to solving problems- Professional and positive in interactions with others and can establish rapport quickly- Treats others with courtesy and respect- Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individualsMandatory:- Should be ready to work in flexible shifts- Adherence to company policies, rules and regulations- To follow quality processes thoroughly using checklist standards- Responsible for complying with all QMS and ISMS Policies and procedures**Salary**: $15,000.00 - $17,000.00 per month**Language**:- English (required)Work Location: One location