**Empire National is a fast growing logistics company. With headquarters offices located in USA and Operational offices in Mexico and Eastern Europe (Ukraine & Poland). We have 6 years of experience in Land, Sea and Air freight.****Our Expedite Logistics department is currently looking for a person able to fulfill the activities for the Driver Support position. Within our HR department, a Driver Support Specialist is responsible for addressing and resolving issues concerning our owner-operators and Empire National. Your primary goal will be to provide exceptional assistance to ensure our owner-operators are satisfied and continue working with us.****Requirements**:- Bachelor's in International Relations, Organizational Psychology, or similar.- Professional English level (B2 minimum)- Full time availability M - F (7AM-4PM or 8AM-5PM)- Ease of transport to SPGG, 66267- Experience of 6 months to 1 year in HR or similar position- Extroverted- Organized- Attentive to Detail- Following of procedures**Activities**:- Act as the main point of contact for owner-operators, addressing any concerns or issues they may have related to loads, locations, problems with the Company's app, complaints, compensations, or any mishaps that may occur during a load.- Provide excellent customer service by promptly responding to inquiries and resolving driver issues in a professional and courteous manner.- Offer technical support to drivers, assisting them in navigating the Company's app and resolving any app-related issues they may encounter.- Ensure that drivers are compensated accurately and in accordance with our agreed-upon terms and conditions.- Manage all procedures and processes as outlined in our agreements with owner-operators, ensuring compliance and consistency.- Review daily reports to identify areas for improvement and address any emerging trends or recurring issues promptly.- Cultivate and maintain strong business relationships with our drivers, fostering open communication and trust.If you are interested in becoming a part of our great company don't hesitate to apply!Tipo de puesto: Tiempo completoSueldo: A partir de $13,000.00 al mesHorario:- Turno de 8 horasTipos de compensaciones:- Bono de productividad- Bono mensualPuede trasladarse/mudarse:- San Pedro Garza García, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial