**About the Role**:We want to grow our team of customer support experts at our Greenlight locations. Uber Experts are the face of Uber to thousands of our driver-partners, we're looking for people with strong communication and problem-solving skills who operate with a customer-first mentality. In this role, you'll be encouraged to share the economic opportunity to new driver-partners, help them get onboard, provide outstanding support and quickly adapt in an ever-growing business.This is a great opportunity to work with an outstanding Operations team and learn the Uber business from the ground up!**What You'll Do**:- Deliver 5-star, in-person assistance to driver-partners and couriers- Have 1:1 and group interactions with current and prospective Uber customers, mostly drivers + delivery people- Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform- Ask probing questions to understand customers needs, reservations, and goals; pitch Uber as a solution- Convert prospective earners to take their first trip on the platform- Help existing driver-partners troubleshoot any issues they experience (i.E. a delayed payment)- Help brand the Uber name and get people excited to be on the road- Stay on top of new Uber policies, procedures, and programs related to our business- Contribute with valuable insights from the business to improve the driver experience through the Operations Team**What You'll Need**:- Have some combination of retail, sales, client-facing, and/or customer service experience- Immediate availability to work in our Cafetales (Coapa), Hamburgo (Juárez) or Satélite (Tlalnepantla) Greenlights- Excellent communication skills with the ability to interact and connect with many types of personalities- Ability to quickly and efficiently problem solve and troubleshoot - if you don't know the answer, you know where to look and who to ask- Ability to identify difficulties and propose solutions- Self-motivation- Even-tempered- Emotional intelligence- To be a great teammate- To be tech savvy (e.G. Google Suite knowledge)- Change adaptability- Organization skills- To be proactive- Eager to grow with our company!**Preferred Qualifications**:- Have a Bachelor's Degree
