**About the Role**:
We want to grow our team of customer support experts at our Greenlight locations.
Uber Experts are the face of Uber to thousands of our driver-partners, we're looking for people with strong communication and problem-solving skills who operate with a customer-first mentality.
In this role, you'll be encouraged to share the economic opportunity to new driver-partners, help them get onboard, provide outstanding support and quickly adapt in an ever-growing business.
This is a great opportunity to work with an outstanding Operations team and learn the Uber business from the ground up!
**What You'll Do**:
- Deliver 5-star, in-person assistance to driver-partners and couriers
- Have 1:1 and group interactions with current and prospective Uber customers, mostly drivers + delivery people
- Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform
- Ask probing questions to understand customers needs, reservations, and goals; pitch Uber as a solution
- Convert prospective earners to take their first trip on the platform
- Help existing driver-partners troubleshoot any issues they experience (i.e.
a delayed payment)
- Help brand the Uber name and get people excited to be on the road
- Stay on top of new Uber policies, procedures, and programs related to our business
- Contribute with valuable insights from the business to improve the driver experience through the Operations Team
**What You'll Need**:
- Have some combination of retail, sales, client-facing, and/or customer service experience
- Immediate availability to work in our Cafetales (Coapa), Hamburgo (Juárez) or Satélite (Tlalnepantla) Greenlights
- Excellent communication skills with the ability to interact and connect with many types of personalities
- Ability to quickly and efficiently problem solve and troubleshoot - if you don't know the answer, you know where to look and who to ask
- Ability to identify difficulties and propose solutions
- Self-motivation
- Even-tempered
- Emotional intelligence
- To be a great teammate
- To be tech savvy (e.g.
Google Suite knowledge)
- Change adaptability
- Organization skills
- To be proactive
- Eager to grow with our company!
**Preferred Qualifications**:
- Have a Bachelor's Degree