.The AI Program Manager is a subject matter expert (SME) on MT and AI innovation, manages client relationships for existing MT & AI solutions, and supports internal production teams in anything related to the company's AI-enabled solutions, from technical troubleshooting to MT processes, internal training and documentation, to training of linguists, participating in research and industry events and supporting the pre-sales process with their expertise.The ideal candidate has project management and/or other hands-on localization experience, and is comfortable working with various roles in the organization, as well as with clients, technology providers and our translation supply chain.
We are looking for an analytical, technically-minded individual with a strong understanding of language and translation.Responsibilities:Scoping, scheduling and budgeting MT suitability evaluations: responsible for coordinating different teams in the organization to successfully run MT suitability evaluations, ensuring talent gets booked, proper hand-offs are carried out, and financials are tracked by business owners.Machine Translation suitability evaluation: Critically analyzing results of MT suitability across systems and languages.Training: providing training to internal linguists, preparing files and ensuring documentation is kept.Cost tracking: responsible for tracking MT program costs and savings for clients they are assigned to (e.G., MT provider costs, PE savings).Reporting: preparing reports and collaterals on their client programs, and will typically also present these at QBRs.Sales Support: offering support in a pre-sales Subject Matter Expert capacity on MT and other proprietary AI solutions, and defining longer term strategies for MT/AI for their clients, based on the data and conversations they have.Industry knowledge: is expected to stay up-to-date with industry developments in AI, trends and conversations, contribute to internal discussions on new tools and methods, and work closely with industry organizations when required, and test new tools when required.Strategy building: building out these strategies together with business owners and line managers.Commercial Approach: thinking commercially, by analyzing data on MT program performance (margin, volumes, rates, discounts).Training: providing training to linguists and engineers, and support to other AI-enabled units within the company.Requirements:A minimum of 5 years' active experience in roles such project management, language quality, talent management or language lead.Around 5 years' experience overseeing multi-language programs for known brands; commercial awareness and independent working required.Experience working in localization, with hands-on experience in CAT tools, translation processes, working with translators and translation agencies, as well as other roles in localization.Good working knowledge of localization software (CAT tools, TMS)