With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
OpenTable is looking for a hands-on AI Systems Admin, who is technically savvy and can work well with all levels of people. We believe strongly in the importance of teamwork and collaboration. We recognize hard work and success, and we strive to cultivate an environment of learning, development, and FUN!
- **Note: This position is office-based and does require you to work from OpenTable's office located in Mexico City.**
**In this role, you will**:
As a Customer Experience AI Systems Admin, you'll play a crucial role in bridging the gap between tech and business users to ensure that systems meet the needs of our organization.
- Primary administrator of our AI tool, helping the CX Assurance team leverage AI-generated insights
- Ensure the tool is operating effectively and is optimized for automation
- Train and monitor system performance and identify areas for improvement
- Test systems to ensure they meet quality standards and function properly
- Work closely with CX Assurance team to work through any system issues and ensure the team is correctly using the tool
- Understand user requirements, and design solutions to help the team operate more efficiently
- Partner with our AI vendor to resolve any system issues, stay up to date on the latest feature releases and AI improvements
- Play a key role in the ongoing development and integration of the technical infrastructure necessary to evaluate and enhance our delivery of service
- Gather and analyze user requirements for new systems or system enhancements
- Implement new systems or system modifications to meet user needs
- Collaborate with IT teams and business stakeholders to ensure systems are implemented effectively
- Provide training and support to users on new systems or system changes
- Document system requirements, designs, and processes for future reference
**About You**:
- Passionate about AI technologies and staying up to date on the latest trends and advancements
- Enjoy working in a dynamic, fast-paced, and innovative environment
- Proven experience as a system administrator, preferably with a focus on AI systems
- Strong knowledge of AI technologies and machine learning algorithms
- Strong communication and teamwork skills
- Excellent problem-solving skills and attention to detail
- Problem solver, able to troubleshoot complex technical issues, identify root causes, and implement effective solutions
- Bachelor's degree in computer science, information technology, or a related field preferred or equivalent education and experience
- 3 years of experience in system administration, AI technologies, customer experience platforms, and related fields
- Relevant certifications in AI system administration or related fields are a plus
- Understanding and proficiency of integrations, APIs, and programming languages such as Python or Java
- Knowledge of machine learning algorithms, neural networks, and data analysis
- Familiarity with AI frameworks like TensorFlow or PyTorch is a plus.
**Benefits**:
- OpenTable provides Mexican Social Security (IMSS)
- Christmas Bonus - 30 days
- Paid Time Off - 20 days a year
- Vacation Premium - 25%
- Parental Leave
- Bereavement Leave - 3 days
- Marriage leave - 3 days
- Bonuses
- Dental Insurance & Life Insurance
- Major Medical Insurance
**Diversity, Equity, and Inclusion**
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
