Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job DescriptionEnsure timely and accurate movement of freight and manage information correctly, while providing an exceptional customer service within the Air Import Department.
KEY RESPONSIBILITIES: Monitoring timely our freight in all the process flowEnsure accurate and timely data entry into our operational systemTrack and Trace Air Import Files and reporting to our customersUse the local Air Import monitor on a daily basis and actions pendings.Provide complete set of documents timely to the customersEnsure accurate and timely customer´s billing.Be in constant contact with our customers about their international shipments, meeting customer service standards.Contribute to maintain good relationships with suppliers (Airlines, trucking companies, consignee´s brokers and others involved).Meet compliance at all times to regulations internal and external in accordance with government regulations.Understand department process flow, and looking for best practices to improve operational efficiency and productivityEnsure all customers standard operating procedures in place and updated in Customer SOPMeet KPI standards in accordance with the Company's proceduresOverseas communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessaryPromote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.Meets company standards of 52 hours training per year per employee.Attend training classes when required.Complete mandatory training when required.Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
QualificationsKNOWLEDGE, SKILLS AND BEHAVIOURS: A good understanding of Expeditors' Products and ServicesUnderstanding of Air documentation and process.Skills: Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Pro-active, strong organizational skills.Good Microsoft Office and computer skillsBehaviours: Positive and willing to help attitude
Additional InformationTraining Requirements: Meet company standards of 52 hours training per year, including as needed management/leadership trainingEducation and Experience: Bachelor´s degree in International business (preferred). No experience needed.
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