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AIR IMPORT FREIGHT FORWARDING AGENT
Queretaro, Queretaro, Mexico
- req525
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We are seeking a talented and motivated individual to join our rapidly growing team.
From Mexico to China, Iceland to Taiwan, we employ over 1000 talented and dedicated people. We endeavour to lead a culture of quality and collaboration, where everyone feels empowered to be their best.
Established in 1900, LEMAN is a forward thinking, value driven and people centric organisation. If you have a creative mind, a drive to succeed and a passion for making a positive impact, this is the opportunity for you.
In this exciting role you will have the chance to showcase your strengths and skills and collaborate with like-minded people. With opportunities for growth, global travel, a supportive and dynamic work environment, and a commitment to excellence, there's no limit to what you can achieve here.
Responsibilities & what we are looking for
**Position Overview**:
This position is responsible for handling all aspects of our clients' air import shipments to USA territory from route planning, pricing, customer service, compliance and accounting/closing of shipments financially. This position is the face of LEMAN to our clients; therefore, should be able to maintain and close additional business with the current customer portfolio. This position works with key stakeholders to increase business. The main stakeholders are the Commercial Team, Branch Managers, Product Heads, and others, as needed.
**Location**: Queretaro, Mexico.
**Key Responsibilities**:
Handle Air import shipments from start to finish, ensuring smooth and efficient customs clearance and delivery.
Coordinate with clients, airlines, and other stakeholders to ensure timely and accurate processing of shipments.
Prepare USA import documentation, including customs entries, invoices, and bills of lading.
File ISF for customers and coordinate
Maintain and grow business within their customer portfolio.
Work with various Air carriers and other vendors providing services to LEMAN and its customers.
Issue quotations and bookings per customer requests.
Accurate and timely invoice for both customers and agents.
Ensure LEMAN receives correct and timely billings from vendors and agents.
Escalate customer complaints to branch management and commercial owner.
Close files as soon as all information is complete. Profit and loss statements must be run and working files must be filed away.
Perform other duties as assigned.
**Qualifications and Skills**:
High school diploma is required.
Associate degree in Business, Logistics, or similar, a plus.
Adaptable - responds effectively to changes in situation or information.
Exceptional interpersonal, analytical, problem-solving, and communication skills required.
Ability to work independently, multi-task, prioritize, and have strong time management.
Flexible, adaptable, detail-oriented, and self-motivated.
What we offer
**Flexibility**: We understand that life is unpredictable, which is why we offer flexible working arrangements, where possible, to help you achieve a healthy work-life balance. You'll have the freedom to structure your workday in a way that suits you best, whether that means working from home, adjusting your hours, or taking time off when you need it.
**Sabbatical**: Need a break from the daily grind? We offer sabbatical opportunities to take extended time off to recharge, explore your passions, and come back to work feeling refreshed and inspired.
**Investment in Professional Development**: We're committed to helping our people grow and reach their full potential.
**Global Travel Opportunities**: We're a global organization with offices around the world, which means that there are plenty of opportunities to travel and experience new cultures.
**Social and Company Events**: We believe that work should be enjoyable, which is why we organize regular social and company events to bring our people together.
Do you want to hear more of what it is like to work at LEMAN? Take a look for yourself here
**Contact person**: Andrea Daniul
Our Values
We're driven by our core values of Quality, Commitment and Respect. Join our dynamic team where we encourage authenticity, foster meaningful connections, and inspire bold ideas to shape a brighter future.
