Airbnb Customer Service Support

**Position**: Airbnb Customer Support Assistant (100%Remote)We are looking to hire a highly motivated remote worker to be part of a growing vacation rental property management company located in the United States. The position is considered full-time at 40 hours a week.**Responsibilities**:- Resolve guest inquiries and resolve them in accordance to company standard operating procedures- Coordinate with vendors to schedule periodic and emergency repairs to the different vacation rental properties- Manage the turn process for every unit and ensuring every cleaning team is properly assigned- Help develop processes and systems to improve overall guest experience- Provide timely reviews of guests on AirBnB and Vrbo platforms- Blog writing about vacation rentals on company website to increase exposure and visibility to potential guests**Requirements**:- Minimum of 2 years of remote customer service experience with US-based businesses- Experience with the vacation rental industry is required- Experience with Microsoft and Google Suite- Familiarity with Slack, Notion, Field Scheduling and CRM software- Reliable internet/WiFi and excellent audio quality with mínimal to zero background noise- Excellent English and Spanish (written and spoken)- Must have a strong work ethic and track record delivering results- You must be reliable and show up on time.**Payment**:- Monthly base salary is expected to range between $1,000-1,120 USD- Payments are processed and sent via Wise or similar platform at an established frequency (bi-weekly)**Schedule**:10:00 am to 6:00 pm PDT (Monday through Friday)Pay: $19,343.07 per monthApplication Question(s):Work Location: Remote