**Job no**: 520775
**Brand**: Discova
**Work type**: Full time
**Location**: Cancun, Mexico
**Categories**: Wholesale & Product
**About Us**
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands. The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years' experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.
**About the Opportunity**
As a member of the operation team, the Airport Host is the first person that our customer sees and plays an instrumental role in creating a positive customer experience. The airport host must ensure that guests are met on arrival at the airport and seen off on departure in a warm, sincere, and upbeat manner, ensure a smooth transition to Drivers, handle operational issues, and continually provide feedback on risks and improvements to our operations team.
**Key responsibilities**
- Ensure amazing Meet and Greet experience at airports through punctuality, personalized service, and professional appearance in Discova-branded materials.
- Work with Touring and Fleet teams to resolve customer service issues to customer satisfaction with appropriate corrective and preventive measures.
- Keeps track of Actual Flight arrival and departure times.
- Complete arrival and departure customer report and submit to Operation daily
- Create a memorable first impression with our Meet and Greet customers at airport.
- Ensure Welcome Information is provided to customers, and that contact info is retrieved from any customers without an IDS Host.
A full job description, including further key responsibilities, will be shared with interested applicants.
**Essential Qualifications and Experience**
- Fluent in national local language and English.
- Experience working in in-destination airport logistics is an advantage.
**Skills and Attributes**
- High attention to details.
- Outstanding sales skills with strong customer care focus.
- Results Orientated.
- Excellent organizational skills with the ability to be flexible and implement change when needed.
- Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders).
- Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
**Get in touch now and Discova a world of possibilities!**
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