Airport Operations Crew

.Airport Operations Crew - International CUNPosition SummaryThe Airport Operations Crew provides award-winning customer service to customers in the airport. The crewmember checks in and verifies customers' personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare the aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment.Essential ResponsibilitiesProvide exceptional customer serviceConduct check-in process for customers via computerVerify customers' personal identificationTag, lift, and handle customer luggageAnnounce flight arrivals, departures, and pre-boarding information via the public address systemCommunicate with our customers to keep them constantly informedOffer ancillary products to our customers such as "priority security" and "even more space"Coordinate various duties with coworkers and other departments to ensure proper handling of customersHelp prepare aircraft cabin for customer boarding and departure, which can include light cleaning of seats, seat pockets, and floorOperation of airport equipment, e.G. customer enplaning/deplaning equipment such as Jet bridge, Turbo way, airstairs, etc.Assist customers with special needs, e.G. customers who need assistance in boardingCrewmembers will be required to perform and/or rotate through all Airport Operations related functions (gate, ticket counter, etc