.Welo Data works with technology companies to provide datasets that are high-quality, ethically sourced, relevant, diverse, and scalable to supercharge their AI models.
As a Welocalize brand, WeloData leverages over 25 years of experience in partnering with the world's most innovative companies and brings together a curated global community of over 500,000 AI training and domain experts to offer services that span:ANNOTATION & LABELLING: Transcription, summarization, image and video classification and labeling.ENHANCING LLMs: Prompt engineering, SFT, RLHF, red teaming and adversarial model training, model output ranking.DATA COLLECTION & GENERATION: From institutional languages to remote field audio collection.RELEVANCE & INTENT: Culturally nuanced and aware, ranking, relevance, and evaluation to train models for search, ads, and LLM output.Want to join our Welo Data team?
We bring practical, applied AI expertise to projects.
We have both strong academic experience and a deep working knowledge of state-of-the-art AI tools, frameworks, and best practices.
Help us elevate our clients' Data at Welo Data.The Quality Lead is responsible for continuously improving customer quality experience and building close and trustworthy relationships with Welocalize customers.
The Quality Lead is responsible for the quality strategy for the Squad based on the client requirements.
The Quality Lead may manage and lead a team of quality representatives to ensure fulfilment of those requirements.
The quality strategy should always be aligned with Welocalize Quality Dimensions.
The Quality Lead leads the quality discussions with the customer in terms of overall quality strategy and in the planning of new quality initiatives.
This role is accountable for achieving assigned Quality Objectives and Key Results (OKRs).Main DutiesThe following is a non-exhaustive list of responsibilities and areas of ownership of a Quality Lead:In collaboration with Squad Lead and Quality Manager define quarterly Squad Quality OKRs in alignment with the company OKRs.Define actions and coordinate quality representative responsibilities based on achieving OKR results.Oversee the Quality Manager(s) in measurement and reports on Squad quality OKR result progress at the required cadence.Proactively identify actions and opportunities to achieve and exceed objectives.Responsible for performance management (supervision, coaching, career development, and people activities such as time off and expense approval) of direct reports.Design and lead implementation and delivery of client quality account strategy.Monitor Squad quality metrics (KPIs).
Oversee and support the Quality Manager in implementation and execution of process improvements resulting in increased quality output, customer satisfaction, efficiency gains and resource quality of deliverables.Oversee and lead quality issue management: client escalations, CAPAs initiatives, vendor performance or internal quality escalations