.An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.What will I be doing?As an Executive Housekeeper, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience.
An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives.
Specifically, you will be responsible for performing the following tasks to the highest standards:Oversee housekeeping operationsOversee Laundry OperationsEvaluate Guest satisfaction levels and monitor trends with a focus on continuous improvementOperate within departmental budgets through effective stock and cost controls and well managed schedulesSet departmental targets and objectives, work schedules, budgets, and policies and proceduresInspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standardMonitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamworkEnsure team members have an up-to-date knowledge of all room categories and amenitiesMaintain good communication and work relationships in all hotel areas and with external customers and suppliersEnsure staffing levels cover business demandsEnsure ongoing trainingEnsure communication meetings are conducted and post-meeting minutes generatedManage staff performance issues in compliance with company policies and proceduresRecruit, manage, train and develop the Housekeeping/Laundry teamCompetent in property management systemsAssist other departments wherever necessaryWhat are we looking for?An Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members