Area Shift Manager, Last Mile Operations (Pacific Region)When you join Amazon as an Area Shift Manager, you'll gain experience leading a large and diverse team to ensure your area of the business keeps pace with demand. In this hands-on role, you'll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While implementing your team's approach to drive productivity, you'll also work closely with your colleagues to address challenges, ensuring no two days are the same.Amazon is looking for high-potential leaders ready to own their impact in Amazon Operations as an entry-level manager working to be the most customer-centric company on earth. You will have your leadership capacity stretched to its full potential. As a front-line leader, you will have the opportunity to invest in others and develop a people-focused leadership style while mastering the tools, processes, and operations that have created the most customer-centric company on Earth. If you want to be involved in defining the future of online retail and are a dynamic and organized self-starter, join our team in Amazon Operations.Job Specifics:- This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and ability to work overtime both in peak season and as needed.- This role can be hired for any of the following locations: Sinaloa, Jalisco, Sonora, Guanajuato or Tijuana.Key Job Responsibilities:- Promote a culture of safety and wellbeing.- Analyze and implement corrective actions to ensure quality and productivity are consistently high, and business objectives are met across all shifts.- Support and lead a team while handling administrative work and building a strong team culture.- Analyze performance and suggest process improvements to optimize work and improve customer service.- Promote best practices and continuous process improvements across your team in areas like health and safety and productivity.- Collaborate with other managers to standardize shift processes.A Day in the Life:You'll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You'll also monitor and maintain process efficiency. Your days will include prioritizing routine team management and daily operational tasks, alongside individual escalations, process improvement work, and operational contingency planning.Being a key part of the operations team involves working with colleagues in other teams and external partners to ensure we meet customer demands and targets. This will involve analyzing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.About the Team:Amazon Logistics (AMZL) handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to deliver millions of products to our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now, and Amazon Restaurants.There are two sides to what we do. Our 'under the roof' associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as many of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.Meanwhile, our 'on the road' team works with Amazon Flex - a network of delivery contractors. Every year, we raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry-wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology.BASIC QUALIFICATIONS- A completed Bachelor's Degree or 2+ years Amazon experience.- 2+ years' experience in a role with similar responsibilities.- 1+ year of direct management experience for employees and their performance.- English Intermediate-Advanced (B2+).- Fluent in Spanish, both written and verbal.PREFERRED QUALIFICATIONS- MBA or similar.- Experience using Lean manufacturing methodologies.- Previous experience in Project Management.- Experience managing department KPIs and driving results.- Bachelor's degree in business, engineering, operations, supply chain, transportation, or related fields.- Logistics background from operations environment, preferably from First-Middle Mile Ops.- Advanced English Proficiency (C1+).Posted: August 9, 2024 (Updated 14 days ago)Posted: September 30, 2024 (Updated 22 days ago)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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