.The Senior Program Manager On Road Staffing ORS, Field Funnel Ops (FFO), is an omni-purpose role that is cross-functionally strategic, analytical, and innovative. The scope of impact spans across Mexico, directly supporting Delivery Service Partners (DSPs). This role requires a tenacious individual with the ability to influence functional stakeholders from within Operations. The program manager oversees the mid-term execution, strategy, and vision of the FFO, driving both operational and programmatic excellence.The incumbent of this role thrives at working in ambiguous environments, managing DSPs that span across 15+ stations. The incumbent understands performance management tactics and techniques and has a passion for developing their team.This successful individual has a proven work ethic to lead a team, deliver desired results, outstanding communication skills, and drives towards simple, scalable solutions to solve challenging and complex problems. The program manager manages unique and complex deliverables and tactically quick-turn projects while demonstrating exceptional business judgment, constantly innovating and improving business operational deliverables, suggesting new ideas, and best practices to iterate and improve the business with a frugal and think big approach. This role is responsible for diving deep into processes, understanding current capabilities and limitations, and making critical judgment decisions about how to handle stakeholder requests. They think long-term and are willing to sacrifice short-term gains for the bigger picture.Key Job ResponsibilitiesWork cross-functionally and across geographies with stakeholders at all levels to support tools, programs, and initiatives.Have a rigorous approach to problem-solving and analytics, as well as produce, interpret, and draw conclusions from data.Use project management tools and skills to manage medium to large scale content development and training projects.Enhance and foster innovation with measurable attributes to monitor success amidst each project and deliverable within ORS Field Funnel Operations.Own the deployment of critical programs supporting DSP driver capacity and candidate onboarding.Deliver DSP launch programs across all stations within an Amazon Logistics (AMZL) region.Work backwards from the customer to develop, deploy, and scale programs to support DSP owners and field leaders to build driver pools and deliver a best-in-class onboarding experience.Support DSPs at new station launches, DSPs at existing sites, and peak volume ramps.Collaborate with field leadership, DSP owners, capacity planning, and business coaches to make data-driven strategy decisions.Build the year-round strategy, launch strategy, and peak hiring plans for stations and DSPs in the region.Execute strategy to deliver driver counts needed to meet year-round capacity needs