Americas Catalogue And Sales Support Specialist

**_ Responsibilities: _**
- Leads team effort of individual contributors to resolve moderately complex issues.
- Acts as a first point of contact for "top-tier" customer accounts with high complexity, coordinating support on a broad range of daily operational matters.
- Resolves high impact operational issues (e.g., issues related to global trade and compliance policies, issues with high dollar-value exposure)..
- Coordinates with or leads other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
- Champions a specialized topic (e.g., order management, special pricing) and trains other team members.
- Spearheads efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.

**_ Education and Experience Required: _**
- First level university degree or equivalent experience.
- Typically 4-6 years of related experience (e.g., supply chain, customer service, procurement, financial management).

**_ Knowledge and Skills: _**
- Advanced communication skills with ability to convey high impact messages clearly (verbal, written and presentation) to peers and management within and outside of HP. Mastery in English and local language as well as other languages as required.
- Advanced understanding of highly complex internal operational issues (e.g., opportunities to improve current processes).
- Advanced problem-solving and analytical skills.
- Broad, in-depth knowledge of the end-to-end process of sales operations.
- Solid knowledge of local legal compliance issues.
- Advanced teamwork and collaboration skills.
- Demonstrated project management skills.