.**Job Details**JCI is looking for a high-energy and experienced individual to lead the America's Invoice to Collection organization of ~75 people for its Global Retail Division. This business is being prepared for divestment from the parent group and is expected to go through a period of significant investment, growth, and improvement.The processes within your team will include, but not be limited to: Billing, Collections, Credit Risk Assessment, Cash Application, and the associated business analytics & reporting.In this leadership role, you will lead first-line managers with a focus on process execution to achieve targets/goals of Billing, Cash Collection, Aged Accounts Receivables, Disputes, and Application of Payments. For The Americas region, you will have direct ownership over these processes that includes day-to-day execution, implementation of standardized policies & practices, and drive continuous improvements. You will also collaborate with other Order to Cash functional teams, such as Order Entry Processing, to ensure timely & accurate invoice processing.As The Americas Invoice to Cash Manager, with the support and guidance of the SSC Director, you will also contribute as a strategic partner and valued team member of field and commercial organization. These responsibilities include engaging in Operational & Financial Reviews, Process Effectiveness & Efficiency Programs, and support Senior Executive Strategy Decisions to improve Order Processing, Billing Process, Cash Collections, Aged Accounts Receivables & Disputes, while fostering accountability at all levels.The business consists of customers that range from Large and Small Contractors, Retail, Government, Large and Small Commercial/National Accounts including both Installation and Services (Time & Material and/or Recurring/Subscriber) customer solutions.Other key parts of your role will be to:- Provide strong and supportive leadership through times of change- Develop, attract, and train staff- Drive thoroughly modern and technologically driven best practice in OTC- Adherence to Policies & Procedures, which includes SOX Compliance.- Ensure a positive, open, and flexible work environment is maintained.**Requirements**:- Bachelor's Degree in Accounting, Business, or Finance required, other disciplines considered with relevant experience- 5-10 years of experience in Order to Cash Processes (Order Entry, Billing, Credit, Collections and Cash) in a Global/Multi-National Operating environment. Includes managing teams of > 50 people- Proven experience in running collection cycles, credit processes, use of Collection tools (e.G. Oracle Advance Payment) and establishing metrics to ensure process adherence