**Job Summary**
- This role is responsible for strategically optimizing complex operational processes to align with long-term organizational goals. The role oversees a portfolio of critical processes, utilizing advanced data analysis techniques to drive data-driven decision-making. The role develops risk management strategies, maintains high-quality standards, and addresses complex challenges while mentoring a team of professionals and staying updated on industry trends.
**Responsibilities**
- Leads multiple complex operational processes throughout the entire sales cycle, consistently measuring, reviewing, and analyzing their efficiency and effectiveness to drive continuous improvement.
- Develops and implements strategic plans for optimizing and aligning complex operational processes with the organization's long-term goals and objectives.
- Handles a portfolio of critical operational processes, ensuring efficiency, performance targets achievement, and adaptability to changing business needs.
- Utilizes advanced data analysis techniques to gain deep insights into process performance, enabling data-driven decision-making.
- Collaborates closely with senior executives, cross-functional teams, and external partners to ensure processes support the overall business strategy and objectives.
- Develops comprehensive risk management strategies, including risk assessments, mitigation plans, and contingency measures, to minimize disruptions to operations.
- Sets high standards for quality assurance by implementing robust quality control measures, and ensuring processes consistently meet or exceed performance standards.
- Generates detailed reports and presents complex data to senior management and stakeholders, conveying actionable insights and recommendations effectively.
- Addresses complex operational challenges and escalations promptly, leveraging extensive experience and expertise.
- Mentors a team of operational process professionals, fostering their growth, development, and performance excellence.
**Education & Experience** Recommended**
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 7-10 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field.
**Preferred Certifications**
- Certified Sales Operations Professional (CSOP)
**Knowledge & Skills**
- Accounting
- Agile Methodology
- Auditing
- Automation
- Business Operations
- Business Process
- Business Requirements
- Change Management
- Continuous Improvement Process
- Data Analysis
- Finance
- Key Performance Indicators (KPIs)
- Lean Manufacturing
- Lean Six Sigma
- Process Improvement
- Project Management
- SAP Applications
- Six Sigma Methodology
- Supply Chain
- Workflow Management
**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
**Impact & Scope**
- Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
**Complexity**
- Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
**Disclaimer