.The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments.Identify process gaps requiring escalation, offering potential solutions.Assist with inventory management and workflow needs as dictated through risk priority and service level.Support a range of products and services.Analyze problems and formulate solutions through research and investigation.Navigate, test, and execute moderately complex databases, spreadsheets, and systems.Ensure accurate and timely account handling.Assist in activities that help reduce organizational impact and/or loss.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.Qualifications:1 year of relevant experience.Proficient computer and typing skills.Ability to adapt to new technology quickly and seamlessly.Consistently demonstrates clear and concise written and verbal communication skills.Ability to work with others to complete assigned tasks.Education:High School diploma or equivalent.This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Funciones:Cancelar cuentas de clientes de acuerdo a los productos que se tienen activos.Revisar que los procedimientos se realicen de acuerdo a lo establecido en las políticas.Actualización de datos del cliente.Identificación de desvíos en el proceso.Revisión de bases de datos en Excel con información del cliente.Requisitos:Conocimientos básicos de Excel.Tablas dinámicas.Manejo de base de datos.Lunes a Viernes 9 a 6Zona de Trabajo: Tecno Parque Azcapotzalco------------------------------------------------------Job Family Group: Operations - Core------------------------------------------------------Job Family: Operations Support------------------------------------------------------Time Type: Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer
