The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi's policies and guidelines, in coordination with the Customer Service function.The overall objective is to resolve client inquiries and issues and to provide on-going customer support.Responsibilities:Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product linesEnsure accuracy of research and compliance advice provided to members of sales force teamDevelop information regarding required changes in reports and proceduresAssist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concernsSupport sales force and management by implementing recommendations concerning changes, improvements and enhancementsApply knowledge of how the team interacts with others in order to accomplish Customer Service goalsFulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:Previous relevant experience preferredSeries 6 and 26 License.Fundamental understanding of industry regulations in the US and Canada, extensive understanding of systems, products and cultureProven knowledge of securities, insurance and mortgage lending laws and regulations as they apply to sales practice issues affecting the sales forceEffective verbal and written communicationInfluencing and relationship management skillsProven ability to creatively solve problemsEducation:Bachelor's/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.Manejo intermedio de excelComo parte de tu proceso de reclutamiento, completarás algunas evaluaciones.Para ello, una vez que envíes tu información en Workday, recibirás un mail por parte de nuestro proveedor con las instrucciones y un enlace personalizado para que crees tu perfil en las plataformas e inicies la evaluación.De forma previa a realizar tu prueba, te recordamos leer cuidadosamente los Términos y Condiciones del proveedor, así como el Aviso de Privacidad que pondrá a tu disposición.Una vez que completes la evaluación, te estaremos contactando para los siguientes pasos.As part of your recruitment process, you will complete some evaluations.To do this, once you submit your information on Workday, you will receive an email from our supplier with instructions and a personalized link for you to create your profile on the platforms and to start the evaluation.Prior to taking your test, please carefully read the Terms and Conditions of the provider, as well as the Privacy Notice that will be made available to you.Once you complete the assessment, we will contact you for the next steps------------------------------------------------------Job Family Group: Customer Service------------------------------------------------------Job Family:Service------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
