.The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes- Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction- Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates- Monitor requirements related to compliance with Corporate Policies- Monitor and implement corrective actions derived from MCA reviews and other control entities- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.**Qualifications**:- 2-5 years of relevant experience- Proficient in Microsoft Office- Consistently demonstrates clear and concise written and verbal communication skills- Ability to work in fast pace and changing environment- Ability to analyze data and solve problems- Proven organizational and time management skills**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.PARA LA POSICIÓN REQUERIMOS:- Licenciatura Contable - Egresado / Trunco, económico y/o administrativo.- ** Conocimientos EXCEL intermedio-avanzado**:- Conocimiento de ACCESS- Analítico- Atento al detalle- Autodirigido (Iniciativa)- Buen administrador de su tiempo- Acostumbrado al trabajo en equipo- Comunicación asertiva- ** MANEJO DE FRONTIER (internos)**:- ** FULL SUITE (internos)**EL OBJETIVO DE LA POSICIÓN ES:- Realizar validaciones correspondientes para la eliminación de los registros contables- Realización de reportes de seguimiento de cuentas de alto riesgo- Comprobación de afectaciones contables recibidas y eliminadas por los aplicativos internos- Certificación de cuentas por cobrar- Realización de asientos y cierre contables con detalle de salidas y entradas de auxiliares de acuerdo al proceso
