The Payment Processor 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols - follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.
**Responsibilities**:
- Performs moderately complex transaction services tasks associated with all payment processing functions to include payment inquiries, account issues, and/or administrative support.
- Analyzes loan information to resolve escalated issues.
- Engages in frequent internal and external customer contact.
- Assists management on procedural updates.
- As required, assists with complex transaction services projects.
- Works under general supervision and established procedures while performing job duties.
- Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed.
- Understands how duties relate/integrate with others in the team/unit.
**Qualifications**:
- PC skills. Effective communication skills with all levels within the organization.
- 1 year of relevant service
**Education**:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**PARA LA POSICIÓN REQUERIMOS**:
- Diploma de bachillerato o equivalente
- Tec en Contabilidad
- Conocimiento de Cargos y abonos
- Paquetería de Office nível básico
- EXCEL básico-intermedio
- Buena comunicación oral y escrita
- Trabajo en equipo y bajo presión
- Resiliente
- Tolerante a la frustración
**EL OBJETIVO DE LA POSICIÓN**:
- Realizar Registros contables
- Brindar atención a sucursales
- Conciliación de operaciones
- Analizar Operaciones de sucursales
**HORARIO**:
- MORAS NO. 850 ACACIAS CIUDAD DE MEXICO, 4to Piso
- Lunes a viernes
- Residente, Rol de Horarios: 9:00 am - 6:00 pm (1 Hora de comida) / 02:00 pm - 10:00 pm - (30 minutos comida)
- Disponibilidad de laborar días festivos oficiales y / o descansos con PHE
- **Job Family Group**:
Operations - Core
- **Job Family**:
Processor
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting