Analista De Cheques

Receive incoming calls and provide excellent customer service

Handle an average of 40 calls daily

Accurately enter or verify the customer's information in our proprietary system (LexisNexis)

Conduct full check verification when issuer/payee is new customer

Contact issuer to verify the check information before processing transaction

Identify problems or issues and propose solutions to management

Meet quality assurance requirements and other key performance metrics

Receive incoming calls and provide excellent customer service

Handle an average of 40 calls daily

Accurately enter or verify the customer's information in our proprietary system (LexisNexis)

Conduct full check verification when issuer/payee is new customer

Contact issuer to verify the check information before processing transaction

Identify problems or issues and propose solutions to management

Meet quality assurance requirements and other key performance metrics

Excellent written and verbal communication skills in English and Spanish

One year of experience in customer service in a call center environment

Must have excellent phone etiquette and experience dealing with difficult customers

The key characteristics this individual must possess are having positive attitude and being analytical

Able to type 40 WPM

Check cashing or banking experience preferred

Must be flexible to work extended hours or weekends